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IMC

Service request management system connecting clients with technicians for device repairs.

IMC

Project Overview

Comprehensive service management platform connecting clients with technicians for device repairs. Features three separate dashboards (client, technician, super admin) with real-time location tracking, task management, and automated scheduling to prevent appointment overlaps.

Role

Full Stack Developer

Technologies Used

LaravelVue.jsVuetifyMySQLPusher

Tasks

  • Developed API resources for request creation, status tracking, and report generation
  • Created custom filtration for technician tasks and search functionality
  • Implemented three-tier user access control with specific role permissions
  • Built real-time location tracking for technician dispatch
  • Created time slot management system preventing overlapping appointments
  • Developed multi-form module based on user task selection
  • Implemented real-time notifications for task status updates
  • Created statistical reports for web and mobile dashboards

Achievements

  • Implemented hierarchical role system (team leader managing multiple technicians)
  • Created real-time GPS tracking system for service optimization
  • Built dynamic form system adapting to different service types
  • Delivered mobile and web APIs for cross-platform support

Contributions

  • Designed role-based access control architecture
  • Implemented WebSocket integration for real-time updates
  • Created intelligent scheduling algorithm preventing conflicts
  • Built comprehensive reporting system for performance analytics